A Retention Reboot
Brown will teach club operators strategies to do just that in his IHRSA 2016 session, “A Retention Reboot.” his talk will help attendees: -Discover how to maximize the lifespan and loyalty of each and every client -Review long held beliefs and instincts on why clients quit -Revisit some of the customer service standards once commonplace -Gain an understanding of the clear differentiations in th...
