A Retention Reboot

The Coach

Paul Brown

Creator & Founder of the Face2Face Retention Program, IHRSA's Official 120m x 2010 Retention Program

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An Australian by national and now living in the United States, Paul heads up many of the major Face2Face Training events around the world. Each year he trains thousands of Health Club owners, Fitness Instructors, Personal Trainers, Membership Sales Consultants and Front Line Staff on the latest techniques in finding, winning and keeping more members.

A health-club owner and operator since 1986, Brown is also the President of Crossroads Fitness Clubs in Utah, USA. He is a former Australian Sport Aerobics Champion, published author and an entertaining educator with an infectious passion to change and save lives through the benefits of regular exercise and sustainable healthy eating habits.

Paul is also the architect of the F2F-IT software program and devotes much of his time designing new innovations and features for the continued evolution of his systems.

As a presenter and educator there are few who can match Paul's energy, enthusiasm and ability to capture and inspire an audience. Most of all, his sessions ensure all who attend "get-it". That they truly do learn, understand and embrace the messages he is there to share. Since 1991 Paul has been the feature and keynote speaker at almost every major fitness and health convention in the world including keynoting a wide variety of IHRSA events, sharing his expertise and visionary insights on member retention, marketing, management, sales and programming.