Brown will teach club operators strategies to do just that in his IHRSA 2016 session, “A Retention Reboot.” his talk will help attendees:
-Discover how to maximize the lifespan and loyalty of each and every client
-Review long held beliefs and instincts on why clients quit
-Revisit some of the customer service standards once commonplace
-Gain an understanding of the clear differentiations in the various models and how to absolutely stand out from the crowd
-Learn how to systemize and replicate for the greatest results across your business
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An Australian by national and now living in the United States, Paul heads up many of the major Face2Face Training events around the world. Each year he trains thousands of Health Club owners, Fitness Instructors, Personal Trainers, Membership Sales Consultants and Front Line Staff on the latest techniques in finding, winning and keeping more members.
A health-club owner and operator since 1986, Brown is also the President of Crossroads Fitness Clubs in Utah, USA. He is a former Australian Sport Aerobics Champion, published author and an entertaining educator with an infectious passion to change and save lives through the benefits of regular exercise and sustainable healthy eating habits.
Paul is also the architect of the F2F-IT software program and devotes much of his time designing new innovations and features for the continued evolution of his systems.
As a presenter and educator there are few who can match Paul's energy, enthusiasm and ability to capture and inspire an audience. Most of all, his sessions ensure all who attend "get-it". That they truly do learn, understand and embrace the messages he is there to share. Since 1991 Paul has been the feature and keynote speaker at almost every major fitness and health convention in the world including keynoting a wide variety of IHRSA events, sharing his expertise and visionary insights on member retention, marketing, management, sales and programming.
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